In this blog, we describe the steps to initiate a return and receive a refund. Read them and get your money back and use it to purchase your favourite deals. Groupon has selected guidelines for different types of Groupon vouchers.
Read on for how to get Groupon to refund your order. Groupon has certain policies for every goods and service to provide a refund to their customers. First, you need to return your order. You can track your Groupon refund status by logging into your account on the Groupon website. Then go to My Groupons. It generally takes business days to provide a refund but it can take two weeks. The amazing thing about groupon campaign is that it encourages the people to test their business for the very first time.
The groupon refund policy or groupon promise offers its customers the calmness towards trying the new kitchens, activities and business they could never have thought before. Even if the customer may not know your company, he knows Groupon. Our Groupon Refund Policy is part of the reason customers are willing to try new things with Groupon. You can also take help of Groupon live chat. According to the Groupon promise, we work with the customer — and you, the dealer — if a customer uses their Groupon before the advertising value expires, takes a short vacation trip or participates in a Groupon Live event and is disappointed with the experience to get the situation right.
The customer must contact us within 14 days of redeeming Groupon to claim the Groupon promise. We have fixed so many software and app related issues for most of the customers, and also we have created so many software like security software, and many more for most of the top-rated agencies, companies, and VIPs.
The voucher are not what I can use and are not close to where I live. I would have been satisfied if they would have given me a credit to use on something else that I could use. I am retired and I don't have money to waste.
I was excited to travel with your service. I was blown away by your dishonest practice as shown on the reviews. I called my Credit Union and notified them of the double charging of a trip I made to Greece.
I am giving you a chance to correct the error or the Credit Union will handle the matter on my behalf. I ordered bracelets with saying on the inside-the saying is on the outside as well-this is not what the description read How do I get a hold of someone to get what I originally ordered there are 9 bracelets.
Never received the flowers. I have follow the directions on returning an items. I have tried to print a return label but there is no arrow next to "Track Order". The directions say next to "Track Order" then select "Return" to print a mailing label.
This does not work. If I don get some help with this I will not order from your company again. Sign by Archie Green at [email protected].
I want a refund on 3 different products I purchase for xmas and have not arrive. I bought an auto detailing coupon and have not been able to make an appointment. Oupon was purchased Nov. I have repeatedly tried to contact DetailMan and left numerous messages they have never returned my calls. I am having no luck heya refund. I bought a 4'x3' canvas of a wedding picture and the picture I wanted did not have enough pixels for the size I wanted AND my son and daughter n law got cropped out of the picture.
I found the directions of refunding from Groupon which basically said to get it from the canvas company. Still won't print in the size I need and cutting off people. The canvas company said I could only get my refund through Groupon because the voucher hasn't went through yet.
There are no numbers, just emails for customer support and my email was returned to me. I am hoping Groupon will help me but thinking I may lose my money. I will be more cautious before buying from Groupon from now on unless someone can help. Hi i tried to ask on your chat how to return an item he said i did not have the correct name which is not so ive ordered from here for a while and have had no problem until i wanted to return an item i checked for the item on my bank and it was exactly as i told him he enced the chat ive no idea what to do can u help.
I am trying to return some items for my husband. Groupon have said to go into my computor and download the returns labwl.
I am sorry but I don't know enough jargan with computors to get this to work. Can you please send him a returns label to his phone and I will try and print the label off on my printer.
Many thanks. Mrs Clark. Groupon may be the most difficult company I've ever dealt with. It is next to impossible to contact a Support agent, even if you can navigate the maze of their web site.
Once you contact someone, they kindly walk you through the 5 clicks on their web site to get to a page that explains why they are not going to refund anything.
Hi, I ordered a bed spread but recieved two but I only need one. Can you tell me how to return the second and to get my account credited for the one I'll be returning? I ordered coffee from Angelinos and I want to send it back but I need two return labels I need help returning items on my Groupon's account!!
Every time I hit the button to get a return label I get this message Oops! Groupon Goods is temporarily unavailable or overloaded. Please try again in a few minutes. For more information, please visit the FAQ. Please help me, I need a return label for my order. The items are Velucci leggings, size large and I need to return, pack of 5 colors. I need size medium petite. Please send me an email concerning this matter Thanks and have a great day. Ive sent an email and simply would like a return message.
Ive ordered other items and never had an issue before. Someone please help as this 80 dollar shredder doesn't even work. How do I return an item purchased. I need to return it back to you. Hello, my name is Lisa Yarnell. I have three charges on my bank card, no confirmation from Groupon, don't know what they are. Can you help? Trying to contact Groupon is impossible!
I find this unreasonable and feel there should have been some advance notice on this. I guess it is too late for a refund, so I will just lose my money.
This is ridiculous! I have been trying for weeks with no avail to return an item I am dissatisfied with. I've never had so much difficulty. Now I am beyond my return date so I'm assuming no one is going to let me return my item. I cannot get connected with a live person. This is unacceptable to me. I have followed procedure to get a shipping label and this does not work.
I have tried 2 different phones which instruct me to press 0 or 1 to talk to a person. Both numbers hang up on me. GRR Frustarating!!!!!!!! I ordered a iPad Pro I have never experienced anything more complicated To try and return an item to Groupon I have emailed the company to no avail I will never order anything else from Groupon because of this.
I have printed a label off scored through the information on the label as it doesn't apply to me I have enclosed a letter. And I'm going down to my back to request my money returned to never ever again This company has a returns policy that just does not work. I have never done this before. Trying to follow instructions: Track Order, select "Return" to print a prepaid mailing label.
Hope these instructions will work!! What Screen Name?? I am so frustrated with the Groupon Company. For several weeks I have tried to get a return label for an order that was duplicated for some reason. My Discover card was charged twice as well. I absolutely need an immediate response to get the second set of sheets sent back to Groupon.
How do I get a label to return this item??????? I need to return items i was sent multiple of and charged for. Only wanted 1. Hello I ordered 2 items and was told each day that the items were coming for a whole week, they were never delivered.
In week 2 day 10 I received a phone call to tell me the goods were not delivered to my address and that I would receive them on Tuesday then I was told the goods would arrive this Wednesday which was 3rd October and this has been going back and forth since I ordered the goods on 18th September I am completely disappointed in Groupon and would not trust them to send me any goods again ontop of that I find out it may not be possible to redeem my money back when I was promised each day the goods were coming so who is at fault here I would like my money back please if you cannot deliver.
I will make sure that Groupon receive a negative testimonial as I do not see why I should lose money on products that I have paid for. It is fraudulent behaviour on your part Groupon and a con. I will let others know what has happened to us too. What a let down You need to call me and refund me my money Iforgot to post on my email that I phone Inn Suites and canceled reservation,, toy. Made reservatio, for overnite staty at Inn Suites, Phoenix. I was to fly out of Phioenix for Charleston SC; Southest gave full refund under weather circumstances.
Please due the same. When I showed up at am on Thursday, September 6, no one showed up. I waited for one hour. I kept calling and would get a message like this phone is not available. Please refund my money.
This is so aggrivating!!! We are disgusted. For two days we have been trying to get a returns label, but all we get is "Oops, something bad happened, try again". There is no other way to contact them, even the Contact Us tab is useless. We will never buy from this bunch of con artists again. I was talking with Kalesh P. V and she said that I could trade in my groupon. I treid to place another order but I don't see a place to Trade in Now.
I called and was told that I could not return it. This set did not work for me as it was not the correct shade. What can I do now? I haven't taken it out of the package and would like to return it. Please advise. I purchased Groupon voucher for Trade Center at Harbor only to find out after there closed on Mondays.
My nephew came from Virginia and don't state Mondays are closed when ordered. Please reimburse me. I have tried to print a return label, and cant even get to my account! It's not possible to speak to a customer service person. It appears they give you the run around!!!!!!! Dealing with Groupon is like buying something from a different country. They do not answer the customer service number and when you try to print a return label they have this error message "Oops!
I will never buy from this comapny again and will be sure to tell all my Social Media contacts. It states 14 days to return - I have no idea as to when it was received as I was out of town and the only date is date of order. Why do you bother putting phone numbers if you cannot get a live person? Tried ringing all the numbers found on the internet. Most of them are wrong. I really liked the covers I received but they were the wrong size, I received loveseat size and I ordered sofa size.
Groupon makes it as difficult and complicated as possible to return an item. The fourteen day return window will be spent trying to get a return voucher. Never again! I purchased a comforter it is the wrong size Your return page says I do not have a tracking number Please send me one.
I searched for near me. Within 10 minutes of purchasing, opening the voucher and realizing that it's on a different island Kona instead of the island I'm on Oahu. I contacted them within 15 minutes of purchase and they said it's final sale and basically too bad.
We keep your money. I said this is a rip-off. The price wasn't even discounted. It was the same on TripAdvisor. Also, I checked 15 minutes before start and the same number of tickets were still available. How did Groupon or merchant suffer?
I will never, never, purchase anything on Groupon again. Can anyone help me. I immediately went to Costumer Service And reported this mistake. I was told that it had to be handled by a higher up and that they would contact me within hours. IBeing it was on a Friday I was told weekend time didn't count. On Monday I received email from an Eva B. Customer service rep stating that the hotel refused to cancel this and I am stuck with the reservation.
I really can't afford to lose this money and was just browsing with little intention of taking a vacation. Can anyone help me? Outragious the way this is set up for returns. For the life of me, I can't get to print a return label. Was even promised a pdf from the chat forum in customer service and never sent. Will never ever order from Groupon again. Order turned up today but missing 2 plastic nuts cannot find any contact to ask about having the parts reported or to arrange parts to be sent out to me as nothing on your site that is easy to find leads me to anything.
It was my latest purchase of a soft close toilet seat and cannot be fitted until I have the parts sent. Groupon somehow booked me twice for the same event. Than, they said they will give me a refund but , only to use in Groupon again. I informed them that there system booked me twice. I have used so many other sites and have never had a problem with booking.
This company is poor in services and now I am being forced to use them again. Surprisingly 2 large kitchen items showed up at my door. Never ordered these products, nor even browsed that item on the Groupon site. I only ordered a ladder. My credit card was charged for all these items. The refund policy states these items are too large to return!
Of course can't find a telephone number to talk to someone at Groupon. This is ridiculous. I'm afraid I will be stuck with these 2 very expensive kitchen items I didn't order. You only sent me 2 and I can't wear either one.
I needed you to give me a refund of one the dresses. I will eat the other 2 but I not paying for one I didn't get. My name is Edith M. Trent and I live I was told that you might send it later so waited till now to ask about.
I really only order 2 of these dresses. Thanks in advance for your help in is matter. I need to return a comforter that is not the color I thought. I was under the impression that I could return it free. Have called the number five times, always get voice mail and leave a message, but no return calls.
Will advise Husband to never get a Groupon again. It's so good to see that so many people are having the same problem as me. I have trying to print a return label and can t do it. As I said before, why do you make it so easy to order and so difficult to return something. I think this will be the last order for me. Purchased a Groupon getaway on May 8th. Made the reservation for July 26 at the destination.
Have friends joining us from out of town. This week I get an email telling me they were very sorry but they overbooked and are cancelling my trip. Very poor way to do business. Won't be using groupon in the future. The small savings dont outweigh the aggravation this has caused. I ordered ink cartridges 4 out of 5 were correct but I can't reach anyone so that I can return the incorrect one for the correct one Just need the right cartridge size Dont use Groupon, i purchased 2 large items of furniture.
Firstly one item was delivered but this was only part of that order. Secondly the rest of the order has never arrived and my other order has not arrived either. The response from Groupon had been abysmal, nobody takes responsibility. I am now chasing my money back which is becoming a nightmare.. I received the wrong item. How do i get the right item i ordered? I'm trying to get 2 return authorizations for 2 separate orders - both items were too small for me,.
I have been trying to return a clothing items that is the wrong size I can' get a return label to ptint, there is no customer service number or person to speak with.
This is the worse. Internet experience I have ever had. Groupon sucks from start to finish. I will never purchase a Groupon again!! They take no responsibility, make it difficult too redeem, and have nobody you can talk to. It's all online. Total rip-off!! I have been trying to print a return lable for the items I ordered.
I have followed the instruction and I can't print a return lable. It is June 4th and I need a reply and better instructions please. I have a long outstanding issue from last June with a groupon purchase from Champs montreal.
The company will not stand behind their 5 year warranty. Two of the three sets of wheels on the luggage were completely worn down while we were in Europe used for travel in just 5 weeks. Dated photos,were sent immediately along with the required proof of purchase and info. The luggage can not be repaired, as they no longer make those wheels no luggage companies use this type of wheel any more. Now at this late stage, the stance Champs is taking is they never issue a refund and that it should have been addressed within a 30 day period and I should have directed my request to groupon.
Groupon can you help me out. So disappointed with your return policy. Mdse is fairly good for Price I have ordered many items. I need to return comfortor shipped in wrong color. I ha e spent s says trying to get a Abel. Please cooperate I will not order again until this is resolved. Having problems getting code accepted.
Just want to cancel. Been working on this for 2 hours. I'm trying to return an item and the directions on Groupon site are not correct?? I've been trying for several days and contacting everyone who sells the Marika Pants. It's getting ridiculous plus I was never sent invoice or return label? I received a pair in black size 10 and the other one was They did not match. Alchemic shampoo Chocalate arrived and top was busted open in bubble wrap and leaking.
Need replaced or refund asap. Will return in shipping bubble wrap of slime. I want to return an item that I purchase and I need an return label. The tickets are good through today. April, 26, I received a shirt from them that I never order.
I trying to reach them, but can not. Also trying to return policy but. But there return policy is not working. Now call the BBB. I have been trying for 2weeks for a return label. I called my credit card company with my complaint. They have credited my account until I get a refund label. Call your bank and credit card. You can call better business bureau also. I have been trying to get a voucher for a return on my item.
And it is impossible to get one from Groupon. I have never experience such difficulty in my life. Why it is so hard trying to return your product. And it is a free return item. If I don't get a response from you all after today. You will not get anymore business from me ever again. And if my friends ask me about you , I will tell them don't order anything from your company.
I am disappointed and disgusted that I could not return the Beats ear phones that I did not purchase. I'm trying to return item for a few days now but the return site is unavailable. After reading other comments I see that return with Groupon is impossible.
It was my first purchase and after this experience it will be my LAST!!! Today is April 18th. I've been trying to print a return label for two days and the website message reads that the service is temporarily down or overloaded and to try in a few minutes. I have done that ad nauseam with the same result. My return window will soon run out. What is going on?
Is this a way of not having to refund customers? I'm not apt to use Groupon again! I am also trying to print a return label with no luck. My return period is running out and It's looks like I'm stuck with shoes that don't fit.
Very disappointed. They Just Want Your Money. I would like to receive a refund because I did not attend the event tonight. Please get back with me ASAP. I also am trying to return a purchase that I would like to exchange for a smaller size.
I am unable to get to the point to print a return label. Also when called support all they talked about what was wrong with my printer.
There is nothing wrong with the printer. I am well within my return window and have tried and tried. And now, there is no "live" telephone support. No more Groupon purchases in the future!! I too had trouble with return. May not be the same issue as others but I had been trying with android phone and tablet once I tried with computer my options matched the instructions.
I am well within the 12 day return window, yet I can't get the app to open my return page to print a shipping slip. How can I get so,done to respond and help. Attendant refused to honor them upon checkin, and said they would redeem them at checkout.
Upon checking out was again told they would not honor them. Too late and too tired to argue with them. They indicated I needed to return them to you, but your return policy indicates that returns must be within 3 days of purchase. Not sure how to proceed now. Order Please advise if there is any possibility of return. It is incomprehensible to me that you cannot get a live person at Groupon. Emails don't work, phone s don't work and the live chat is a one-sided joke with no resolution.
I have spent thousands of dollars on Groupon and will end now. Guaranteed I will spread the word! I have been trying to navigate through the website to return an item. I still have not figured it out. I am going to bite the dust on this one. But I plan to delete thee groupon app from my phone. It is not worth the hassel. Still cannot figure out how to return an article of clothing.
I will never purchase another thing from Groupon. I'll continue to only order from Amazon. Finding the return policy has been a nightmare. My daughter finally had to help me find the website. I am still not certain I know how to do this. I purchase two rooms at a hotel and the transaction clearly said failed. So the next morning I checked to see if they went through and it still showed failed.
So I tried purchasing the rooms again and they went through. I was charged for those rooms immediately, and two days later I was charged for the other rooms that were failed. I fought and fought with the whole Kelly and Groupon and everyone refused to reimburse me for those two rooms that were purchased even though it said failed. Groupon employees are horrible to get a hold of, and if you do get ahold of them they sounds like they live in Egypt you can't understand a word they say.
Highest up and management said sorry you purchased for a Realms, no I didn't do didn't go through so I only purchased two. I used to love them but I don't want to do business with them anymore. I purchase sterling silver earrings on Groupon for 9. I wore them for two hours and my ear turned green, they are clearly fake. I have a ton of gold and silver jewelry and none of it has ever turned green on me.
Not happy at all and of course they do not want to reimburse me in any way. I have had difficulty returning goods to Groupon. There is noooooooo way to access a live English speaking customer service representative. I have called 1. I have an auto detailing voucher in my stuff.
I have writer to customer service and they stated a rep. Well that never happened. I received 4 and want to return 3 of them. The directions for returning items hasn't worked. Is that so I have to pay for them all? I returned some pet stairs for my dog a month ago. I'd like my money back! Will you please refund me asap. It's on my groupon. Please email or call thank you!
I do need this money asap. Rebecca Stevenson. Something is wrong with this picture. No one to talk to can't even find an online chat. CMA says sometimes only credits were offered, and it wants swift change or court action could follow. The Competition and Markets Authority CMA said this week it had found evidence that Groupon does not always provide customers with refunds or replacement items when there is a problem with an order. The company partners with retailers and other service providers to offer items, and helped to spawn a huge voucher and deals industry.
It remains to be seen whether that will include the offering of cash refunds to affected customers. Some customers such as Zai Hussien say they have struggled to get their money back.
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