We will send you a letter explaining the specific bills and how much of your refund was applied. If you have questions or think the refund was reduced in error, please contact us. If you owe money to Virginia local governments, courts, other state agencies, the IRS, or certain federal government agencies we will withhold all or part of your refund to help pay these debts. We will send you a letter with the name and contact information of the agency making the claim, and the amount of your refund applied to the debt.
We do not have any information about these debts. If you think a claim was made in error or have any questions about the debt your refund was applied to, you'll need call the agency that made the claim. Why did you receive a check when you requested direct deposit? You will receive a check if: Your refund was reduced because we withheld part of your refund to pay authorized debts as explained above.
We adjusted your refund amount. We will send you a letter explaining why the refund was adjusted. Your bank account information was incorrect or the bank account was closed.
While your return is in this stage, our Call Center representatives have no further information available to assist you. As your refund status changes, this message will automatically update in our automated phone system, our online Check your refund status application, and in the account information available to our representatives. Once we receive your return and begin to process it, our automated processing system scans it for any errors or signs of fraud.
Depending on the result of that scan, we may need to manually review it. This status may update to processing again, or you may receive a request for additional information. Your return may remain in this stage for an extended period of time to allow us to review. Once you return to the processing stage, your return may be selected for additional review before completing processing.
The best way to communicate with the Tax Department about your return is to open an Online Services account and request electronic communications for both Bills and Related Notices and Other Notifications. To ensure that you receive future communications in the Message Center of your Online Services Account Summary homepage, create your account now, before filing your next return. LOG IN create account. Skip to main content. If you believe that a deduction was an error, contact the agency that said you owed money.
Call the Treasury Offset Program at to locate the agency you need to contact. Refund checks are mailed to your last known address. If you move without notifying the IRS or the U. You'll need to enter your Social Security number, filing status, and the exact whole dollar amount of your refund. You may be prompted to change your address online. You can also call the IRS to check on the status of your refund. But, you can avoid waiting by using the automated phone system.
Even if you aren't required to file a return, it might benefit you to file if:. You may not have filed a tax return because your wages were below the filing requirement. Expect delays if you mailed a paper return or responded to an IRS inquiry about your return. Otherwise, you should only call if it has been:. Do not file a second tax return. We will contact you by mail when or if we need more information to process your return.
Recovery Rebate Credit corrections and income validation does not require us to correspond with you but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to days.
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